Suddenlink Tech Team Reaches Training Milestone

08/02/10 at 11:47 am

Today, the Society of Cable Telecommunications Engineers (SCTE) announced that all Suddenlink technicians and installers who have been with the company for at least 90 days have earned one or more professional certifications from SCTE. Suddenlink is the first major cable operator to accomplish the feat.

The achievement caps a professional development program started two years ago. Called “Careerlink,” that program was designed to help Suddenlink’s technical workforce achieve SCTE certifications, boosting their knowledge and skills. Since Careerlink was introduced, more than 1,500 Suddenlink engineers and other field personnel have earned more than 3,000 SCTE certifications, for an average of more than 125 certifications per month.

“The effects of SCTE certification and our Careerlink program have been felt throughout the organization,” said Jerry Kent, Suddenlink’s Chairman and CEO. “We made this investment because we know that enhancing the knowledge and skills of our workforce leads to greater customer satisfaction and improved operating results. We have every intention of continuing this initiative and introducing similar development programs for other members of our workforce.”

Mark Dzuban, president and CEO of SCTE added: “Suddenlink’s Careerlink program is a template for how cable system operators can use SCTE certification resources to help ensure that their employees are prepared to provide the best possible customer experience.”

Entry filed under: Suddenlink News.

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